Your Guest Experience

A Fully Digital, Personal Guest Experience

At Antiparos Homes, we use Duve, a leading hospitality guest experience platform, to manage every stage of your stay — from the moment you book to the day you check out. Duve connects all communication channels (email, WhatsApp, and chat) into one seamless experience, so you always have the information you need at your fingertips.

This guide explains exactly what to expect at each stage.

Before Your Stay

Booking Confirmation

Once your reservation is confirmed (whether through our website, Beds24, Booking.com, or Airbnb), you will automatically receive:

• A reservation confirmation email with your booking reference, dates, villa class, guest count, and total cost
• A deposit payment link via Stripe (30% of the total) or bank transfer instructions
• A link to begin your online check-in

Online Check-in

A few days before arrival, you will receive an email and a WhatsApp message inviting you to complete your online check-in through Duve. This is a simple process that saves time on arrival and includes:

• Guest details — names, contact information, and passport/ID details for all guests (required by Greek law)
• Rental agreement — a digital rental agreement that you review and sign electronically before arrival, so there is no paperwork when you get to the villa
• Arrival time — let us know your expected arrival time so we can prepare the villa and coordinate your welcome
• Special requests — dietary needs, baby cots, children’s beds, or any other arrangements you would like us to prepare

You will see a pre-check-in status in your guest portal: “Not started,” “Partially completed,” or “Completed.” We encourage you to complete it fully before travel so your arrival is as smooth as possible.

Pre-Arrival Messages

In the days leading up to your stay, you will receive automated messages via email and WhatsApp with:

• Directions and access instructions — how to reach the property from Antiparos port, parking information, and villa entry details
• Ferry timetable link — the local Paros-to-Antiparos timetable so you can choose the right departure point and crossing time
• Weather and packing tips — what to expect for your travel dates
• Contact details — direct phone numbers for our on-site team in case you need help during your journey

Your Digital Guest App

After completing check-in, you gain access to the Antiparos Homes guest app — a web-based experience (no download required) that serves as your personal concierge throughout the stay. It is accessible from any phone, tablet, or computer.

House Guide

The digital house guide replaces the traditional paper folder and includes:

• Villa layout and features — room descriptions, pool information, outdoor areas, and parking
• Appliances and equipment — how to use the air conditioning, TV and Netflix, smart speaker with Spotify, washing machine, kitchen appliances, and Nespresso machine
• Wi-Fi details — network name and password for your villa
• Internet troubleshooting — step-by-step instructions for resetting the router and TP-Link mesh disks if connectivity drops
• Pool and outdoor area — guidelines for pool use, sun loungers, and shaded veranda areas
• Waste and recycling — where and how to handle rubbish during your stay
• Emergency contacts — local emergency numbers, nearest medical center, pharmacy, and our direct line

Local Recommendations

The guest app includes a curated guide to Antiparos, with our personal picks for:

• Beaches — which beaches suit families, couples, water sports, or quiet relaxation, including Sifneikos Gialos (90 meters from the estate), Psaraliki, Agios Georgios, Apantima, Faneromeni, and more
• Restaurants and tavernas — our favorite spots for dinner, casual lunch, seafood, and special occasions in Chora and around the island
• Bars and nightlife — where to go for sunset drinks, cocktails, and evening atmosphere
• Activities and excursions — boat trips, the Antiparos Cave, hiking paths, snorkeling spots, and day trips to Paros
• Shops and supermarkets — where to buy groceries, local products, and essentials near the property

These recommendations are updated seasonally to reflect what is actually open and operating during your visit.

Messaging and Support

Real-Time Chat

You can message us at any time through the Duve chat, which reaches our team via email, WhatsApp, and the Duve Frontdesk dashboard simultaneously. Whether you need help with:

• A Wi-Fi issue during your stay
• An early check-in request because your ferry schedule changed
• Updating your guest count after booking
• Asking about restaurant reservations or local tips
• Requesting extra towels, a baby cot, or additional cleaning

…just send a message through the app or reply to any WhatsApp notification. Our team — Sotiris and Vangelis — monitors messages throughout the day and responds quickly, especially during peak season.

WhatsApp Integration

All automated messages and chat conversations are mirrored on WhatsApp, so you do not need to download any app or create any account. Key messages you will receive on WhatsApp include:

• Online check-in invitation
• Pre-arrival directions and access details
• Welcome message on check-in day
• During-stay support and tips
• Check-out instructions and thank-you message

During Your Stay

Concierge Services

Through the guest app and direct messaging, our team can help arrange:

• Transfer requests — pickup from Antiparos port on arrival, and drop-off coordination on departure
• Car and scooter rental — guidance on local rental options if you want to explore the island independently
• Restaurant reservations — especially useful in peak season when popular spots fill quickly
• Grocery delivery or arrival provisions — if you want the kitchen stocked before you arrive
• Boat trips and excursions — local boat tours, trips to nearby islands, and activity bookings
• Baby cots, children’s beds, and extra bedding — available on request (cots and children’s beds fit in Elegant Villas due to their larger size)
• Special occasions — birthday setups, anniversary arrangements, or romantic surprises

Daily Cleaning

Daily cleaning is included in every stay at no extra charge. Sheets are changed every three days, and fresh towels are available whenever you need them — even daily. Pool towels and beach gear are also provided. Our staff is on-site and available if you need anything during their working hours.

Climate Resilience Levy

As of 2026, the Greek government charges a Climate Resilience Levy of 15 EUR per night per villa. This tax is not included in the accommodation price and is payable on site upon arrival. Our team will explain this when you check in.

Check-Out

On your departure day, you will receive a check-out reminder with:

• Check-out time — by 11:00 (11 AM)
• Key return instructions — where to leave the villa keys
• Luggage storage — if your ferry departs later in the day, we can usually help with storing luggage while you enjoy a final morning in Chora
• Transfer coordination — if you need a ride to the port, let us know the evening before

After check-out, you may receive a short feedback request. We value every review and use guest feedback to improve the experience each season.

Summary: What You Will Receive and When

Contact Us Anytime

Even with all the automated support, there is always a real person behind every message. If you prefer to call or email directly:

• Phone / WhatsApp: +30 6909572998
• Email: info@antiparoshomes.com
• Website: antiparoshomes.com

We want your stay to feel effortless from the moment you book to the moment you leave. If anything is unclear or you need help at any stage, just reach out — we are here.